Severndroog Castle is operated by The Severndroog Castle Building Preservation Trust, a UK-registered charity (Charity No: 1127071 | Company No: 04641883).
Our website address is: https://www.severndroogcastle.org.uk
We are committed to protecting your personal information and your right to privacy.
We collect personal data when it is necessary — for example, when you fill out a form, submit an application, make a booking, or sign up for our newsletter. This may include:
Full name – to respond to enquiries, process bookings, or identify applicants
Email address – to reply to messages, send confirmations, or follow up on applications
Phone number – for direct contact in relation to your enquiry, booking, or application
Booking details – to process event access and maintain accurate visitor records
Postal address – as part of trustee or volunteer applications where necessary
Employment and background details – collected via trustee and volunteer application forms to assess suitability and eligibility
Emergency contact and referee details – where supplied in volunteer or trustee forms
Uploaded documents (e.g., CVs or cover letters) – for trustee or volunteer recruitment purposes
Criminal conviction declaration – collected to meet safeguarding and legal responsibilities for certain volunteer roles
IP address and browser/device information – used for analytics and spam prevention
We do not collect or store payment information directly; all payments are processed securely via trusted third-party platforms.
Your data may be used to:
Respond to enquiries and contact form submissions
Process and manage event or tour bookings
Assess and process volunteer or trustee applications
Contact referees where required
Send newsletters (if you have opted in)
Improve the performance and security of our website
Under UK GDPR, our processing of your data is based on one or more of the following legal grounds:
Consent – e.g., when signing up to a newsletter
Contract – e.g., processing event bookings or volunteer onboarding
Legal obligation – e.g., safeguarding, insurance, or financial reporting
Legitimate interest – e.g., responding to enquiries or assessing applications
We may use or share data with trusted third parties for the purpose of operating the website or providing services:
Mailchimp – for newsletter sign-ups and campaign management
Google Analytics – for understanding website performance and usage
Secure form plugins (e.g. JetFormBuilder) – to handle and route form submissions securely
Payment gateways – for processing event and ticket payments
All partners are required to comply with UK GDPR and have their own data handling policies.
We only retain your personal information for as long as is necessary:
Contact/enquiry forms – up to 12 months after last contact
Ticketing and booking data – up to 6 years to meet accounting and audit requirements
Newsletter subscriptions – until you unsubscribe or request deletion
Trustee and volunteer applications – up to 6 months after submission unless the applicant is onboarded, in which case relevant data will be retained in accordance with volunteer/trustee records policies
Our website may use cookies or third-party tracking technologies to:
Improve user experience and functionality
Monitor site performance via analytics
Protect against spam submissions
You can manage or disable cookies through your browser settings at any time.
As a UK-based data subject, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion or restriction of processing
Object to processing based on legitimate interests
Withdraw consent at any time (where applicable)
Lodge a complaint with the UK’s Information Commissioner’s Office (ICO)
For data-related requests, please contact: info@severndroogcastle.org.uk
We use a combination of technical and organisational measures to protect your data:
SSL encryption of form submissions
Secure hosting environment
Access restrictions to sensitive data
Use of reputable plugins and email service integrations
While no system is 100% secure, we are committed to safeguarding your information to the best of our ability.
Our website and services are not intended for children under the age of 18. We do not knowingly collect data from children online.
If you have any questions about this Privacy Policy or your personal data, contact us at:
The Severndroog Castle Building Preservation Trust
Shooter’s Hill, London SE18 3RT
Email: info@severndroogcastle.org.uk
